New OneQuote FAQs

OneQuote FAQ

• Why do I have to re-register my account?

  Re-registering your account ensures that your information remains secure. Your account and past order information will be carried over when you use the same email address that is associated with your account. All customers will be required to verify their information, select a new password and activate their accounts through secure email validation.

• How do I activate my account?

  Simply by clicking on the link included in your activation email labeled REGISTRATION CONFIRMATION. This process ensures your security and the confidentiality of your account and order information. If you do not receive an activation email, please contact our support team at (800)228-8198.

• Where can I see my orders placed prior to January 3 rd , 2017?

  We have conveniently provided a link labeled LEGACY ORDER HISTORY that will provide you access to all your previous order history.

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• Why is the pricing different than it was on my old orders?

  Along with the launch of the new website we incorporated a more dynamic quoting structure based on board size, quantities and your specific design parameters, resulting in some differences in pricing that may result in a higher or lower unit cost that is more in line with the specific design features you require. 

• How do I access my terms? How do I apply for terms?

  During the order checkout process, if terms are available, you will see a tab labeled CREDIT TERMS located on the payment section.   If you do not see this payment option, and would like to apply for a term account simply email your request to:  [email protected].   
  
  

• How can I check the status of my order or find tracking information?

  Simply log into your Sunstone account profile, select your ORDER HISTORY link that is located on the left hand navigation menu.  Locate the order in question and you will see either the order status for an order that is in process or a tracking number for a shipped order.

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• As a Master Account User, how can I view orders placed by one of my Sub Account User’s?

  All orders placed by any sub-user will be included in your order history.  Sub-users with permission to view company order history will also have this visibility.

• How can I send you my design files for you to provide a quote?

  After registering, you can simply submit your quote request at:
  https://onequote.sunstone.com/service/sunstone-rfq/
  
  

• When quoting online, how can I change back to a service that does not require Limited Review?

  Once you have selected a design parameter(s) that requires a Full Review (NRE), as shown below, an aggregate list of parameters will be displayed in the cart summary that prompted the NRE charge.   If these parameters are not required, simply make an alternative selection, as well as, change the Engineering Level to “Limited Review”.

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• How do I set up a Sub-User on my account, and set permissions?

  First log into your profile, and under Account Details simply click on the ADD SUB ACCOUNT button.    Complete the registration information and click on the REGISTER button.  Part of this process includes selection of permissions for the Sub-User (permissions can be modified at any time by clicking VIEW SUB ACCOUNTS).

  The invited Sub-User will receive an email invitation to accept.

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